Privacy policy

Last Updated: JULY 06, 2026

ELOWELL ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or purchase products from us.

1. Business Information

ELOWELL
Kottathur GH Road,
Kottathur PO, Thuraiyur TK,
Trichy DT – 621004, Tamil Nadu, India.

2. Information We Collect

We may collect the following information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Billing Address

  • Shipping Address

Order Information

  • Products Purchased

  • Order History

  • Transaction Details

Technical Information

  • IP Address

  • Browser Type

  • Device Information

  • Website Usage Data

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Deliver products and services

  • Communicate regarding orders and customer support

  • Maintain customer accounts

  • Improve website functionality and user experience

  • Comply with legal obligations

4. Marketing Communications

ELOWELL does not use customer data for marketing communications without appropriate legal basis or consent where required by law.

5. Sharing of Information

We may share your information with:

  • Payment processors such as Razorpay

  • Shipping and logistics partners

  • Service providers supporting website operations

  • Government authorities when legally required

We do not sell, rent, or trade customer personal information.

6. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Customer Accounts

If you create an account, you are responsible for maintaining the confidentiality of your login credentials.

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, remember preferences, and analyze website traffic.

You may disable cookies through your browser settings, though some features may not function properly.

9. Data Retention

We retain personal information for as long as necessary to:

  • Fulfill orders

  • Provide customer support

  • Meet legal, accounting, and regulatory requirements

10. Your Rights

Subject to applicable laws, you may request:

  • Access to your personal information

  • Correction of inaccurate information

  • Deletion of personal information where legally permissible

11. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

12. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.

13. Contact Us

For privacy-related questions, contact:

ELOWELL
Kottathur GH Road,
Kottathur PO, Thuraiyur TK,
Trichy DT – 621004, Tamil Nadu, India

Email: customersupport@elowell.in
Phone: 9360322732