Refund policy

Last Updated: JULY 06, 2026

At ELOWELL, we strive to ensure customer satisfaction. Please read our refund policy carefully before placing an order.

1. No Return Policy

All products sold by ELOWELL are non-returnable.

Once an order has been delivered, it cannot be returned or exchanged.

2. Order Cancellation

Customers may request cancellation of an order before it has been shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

To request a cancellation, please contact us as soon as possible with your order details.

3. Refund Eligibility

Refunds may be granted only under exceptional circumstances, including:

  • Order cancellation approved before shipment

  • Payment charged but order not processed

  • Duplicate payment transactions

  • Other situations approved at ELOWELL's sole discretion

4. Refund Method

Approved refunds will be processed to the original payment method used during purchase.

We do not issue refunds through alternative payment methods.

5. Refund Processing Time

Once approved, refunds are generally processed within 5–10 business days.

Actual credit timelines may vary depending on banks, payment providers, or Razorpay processing times.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with:

  • Order number

  • Photographs of the product

  • Description of the issue

ELOWELL will review the claim and determine an appropriate resolution.

7. Contact Us

For refund-related inquiries, contact:

ELOWELL
Kottathur GH Road,
Kottathur PO, Thuraiyur TK,
Trichy DT – 621004, Tamil Nadu, India

Email: customersupport@elowell.in
Phone: 9360322732