Shipping policy
Last Updated: JULY 06, 2026
Thank you for shopping with ELOWELL. This Shipping Policy outlines how orders are processed and delivered.
1. Shipping Coverage
Currently, ELOWELL ships only within India.
International shipping is not available at this time.
2. Order Processing
Orders are typically processed within 1–2 business days after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next working day.
3. Delivery Timeline
Estimated delivery time for domestic orders is:
3–5 business days
Delivery timelines are estimates only and may vary due to:
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Courier delays
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Remote delivery locations
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Weather conditions
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Public holidays
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Other unforeseen circumstances
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during checkout before payment is completed.
5. Order Tracking
Where available, tracking details will be provided after shipment confirmation.
Customers can use the tracking information to monitor delivery status.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
ELOWELL shall not be liable for delays, failed deliveries, or additional charges resulting from incorrect or incomplete shipping details.
7. Delivery Issues
If your order has not arrived within the estimated timeframe, please contact our customer support team with your order number for assistance.
8. Damaged Packages
If a package arrives visibly damaged, customers should document the condition and contact us immediately.
Claims should be reported within 48 hours of delivery.
9. Force Majeure
ELOWELL shall not be responsible for delays caused by events beyond our reasonable control, including natural disasters, strikes, transportation disruptions, government actions, or other force majeure events.
10. Contact Us
For shipping-related inquiries, contact:
ELOWELL
Kottathur GH Road,
Kottathur PO, Thuraiyur TK,
Trichy DT – 621004, Tamil Nadu, India
Email: customersupport@elowell.in
Phone: 9360322732
