Terms of service

Last Updated: JULY 06, 2026

Welcome to ELOWELL. These Terms & Conditions ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms.

Business Information

ELOWELL is operated by:

ELOWELL
Kottathur GH Road,
Kottathur PO, Thuraiyur TK,
Trichy DT – 621004, Tamil Nadu, India.

Throughout these Terms, the words "we," "us," and "our" refer to ELOWELL, and "you" refers to the customer, user, or visitor of our website.

Eligibility

Our website and products are available to customers of all ages. By using our website, you confirm that the information you provide is accurate and complete.

We reserve the right to refuse service, cancel orders, or terminate accounts where misuse, fraud, or violation of these Terms is suspected.

Products and Availability

We strive to ensure that all product descriptions, images, specifications, and pricing information are accurate. However:

  • Product availability may change without notice.

  • Prices may be updated or modified at any time.

  • We reserve the right to discontinue any product without prior notice.

  • We may accept pre-orders for selected products.

We make reasonable efforts to display product colors and details accurately, but actual appearance may vary depending on device settings and screen displays.

Product Variations Disclaimer

Certain products may contain natural materials, handcrafted elements, or unique design characteristics.

As a result:

  • Slight variations in color, texture, finish, size, or appearance may occur.

  • Such variations are natural and do not constitute defects.

  • Product photographs are for illustrative purposes and may differ slightly from the actual item received.

Pricing and Taxes

All prices displayed on our website are inclusive of applicable taxes, including GST where applicable.

While we make every effort to ensure pricing accuracy, errors may occasionally occur. In such cases, we reserve the right to cancel or refuse any order placed at an incorrect price and provide an appropriate refund where payment has already been made.

Payments

We accept payments through Razorpay and its supported payment methods.

By submitting payment information, you authorize us and our payment processing partners to charge the applicable amount for your order.

Orders will be processed only after successful payment authorization.

Order Acceptance and Cancellation

Your order constitutes an offer to purchase products from ELOWELL.

We reserve the right to:

  • Accept or reject any order at our discretion.

  • Cancel orders due to pricing errors, stock unavailability, suspected fraud, or other legitimate reasons.

Customers may request cancellation before the order has been shipped. Once an order has been dispatched, cancellation may not be possible.

Shipping and Delivery

Domestic Shipping

  • Orders are generally processed and delivered within 3 to 5 business days.

  • Delivery timelines are estimates and may vary due to courier delays, weather conditions, holidays, or other factors beyond our control.

Customers are responsible for providing accurate shipping information. We shall not be liable for delays or losses resulting from incorrect addresses provided by customers.

International Shipping

At present, ELOWELL does not offer international shipping.

Returns, Refunds, and Exchanges

No Return Policy

All sales are final. ELOWELL does not accept returns or exchanges once products have been delivered.

Refunds

Refunds, if approved under exceptional circumstances and at our sole discretion, will be processed to the original payment method used during purchase.

Refund processing times may vary depending on the payment provider and banking institution.

Customer Accounts

Customers may create an account to access certain features of the website.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting unauthorized access to your account.

  • Ensuring that account information remains accurate and updated.

We reserve the right to suspend or terminate accounts that violate these Terms.

Intellectual Property Rights

All content available on this website, including but not limited to:

  • Product designs

  • Logos

  • Trademarks

  • Images

  • Graphics

  • Text

  • Website content

  • Branding materials

is owned by or licensed to ELOWELL and is protected under applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, republish, sell, or exploit any content from this website without our prior written permission.

Media and Brand Usage

Press organizations, partners, influencers, and third parties may use ELOWELL's branding, images, or media materials only with our prior written consent.

Unauthorized commercial use of our intellectual property is strictly prohibited.

Reviews, Testimonials, and User Content

Customers may submit reviews, testimonials, photographs, comments, or other content.

By submitting such content, you grant ELOWELL a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, publish, display, and distribute the content for promotional, marketing, and business purposes.

Where required, additional permissions may be requested before using customer-generated or influencer-generated content.

We reserve the right to remove content that is unlawful, offensive, misleading, or violates third-party rights.

Privacy

We may collect information including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Payment-related information

  • Account information

  • Other information necessary to process orders

Customer information will be handled in accordance with our Privacy Policy.

We do not use customer data for marketing purposes without appropriate legal basis or consent where required by law.

Limitation of Liability

To the maximum extent permitted by law, ELOWELL shall not be liable for:

  • Indirect, incidental, special, or consequential damages.

  • Loss of profits, revenue, data, or business opportunities.

  • Delays caused by third-party courier services.

  • Events beyond our reasonable control.

Our total liability relating to any order shall not exceed the amount paid by the customer for the product concerned.

Indemnification

You agree to indemnify and hold harmless ELOWELL, its owners, employees, affiliates, and representatives from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the website;

  • Violation of these Terms;

  • Violation of any applicable law or third-party rights.

Governing Law

These Terms shall be governed and interpreted in accordance with the laws of India.

Dispute Resolution

In the event of any dispute, controversy, or claim arising from these Terms or the use of our website:

  • The parties shall first attempt to resolve the matter amicably through mutual discussions.

  • If resolution is not achieved, the dispute may be referred to mediation or arbitration in accordance with applicable Indian laws.

  • Courts located in Tamil Nadu, India shall have exclusive jurisdiction where court proceedings are required.

Changes to These Terms

We reserve the right to modify or update these Terms at any time.

Changes will become effective immediately upon posting on the website. Continued use of the website after such updates constitutes acceptance of the revised Terms.

Contact Information

For any questions regarding these Terms & Conditions, please contact:

ELOWELL
Kottathur GH Road,
Kottathur PO, Thuraiyur TK,
Trichy DT – 621004, Tamil Nadu, India

Email: customersupport@elowell.in
Phone: 9360322732